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Frequently Asked Questions
Where is my order?
We ship from Victoria within 24 hours on weekdays. You'll receive a tracking link by email. Delivery typically takes 2–7 business days across Australia.
How do I cancel or pause my subscription?
Log in to your customer account or email us with 'Pause Subscription' or 'Cancel Subscription' in the subject line and we'll take care of it immediately.
How does the 60-day guarantee work?
If your dog isn't moving better within 60 days, just email us. No forms, no returning the bag. We'll refund your first container in full — no questions.